Frequently Asked Questions

If we get a question that is often asked, we add it here so that others can quickly find a solution if they have the same problem

How can I contact the site administration?

If you need to make contact with the administration for any reason, please use the link at the end of this page. Please note that we won't always respond due to work-load, especially if the answer to a query is already in the user guide or FAQs and that premium members will always be given priority. Please also note that only valid members can contact us.

Return to FAQs

Complaints

We are very sorry to hear that you have a complaint, please use this link and give us concise relevant information so that we may swiftly deal with it. Members are advised that abuse will not be tolerated. Complain

Suggestions

We are always looking for ways to improve our service and welcome your suggestions. Please use this link to give us the details. Suggestion

Contacting Us

We are happy to hear from you but hope you will understand that we are unable to answer all contacts due to work loads. In addition, premium members will always be our highest priority. Contact Us

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