Frequently Asked Questions

If we get a question that is often asked, we add it here so that others can quickly find a solution if they have the same problem

I am getting nuisance messages from a member, what can I do?

We provide a number of user controls to help you, for example you can block the member and not allow them to send you messages. Simply click on the 'Block' icon in the message toolbar. Then if you go to your 'Home/Blocked' section you will see that member in the list. Check the boxes to stop them messaging you, to stop yourself appearing in their messages and them in yours.

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Complaints

We are very sorry to hear that you have a complaint, please use this link and give us concise relevant information so that we may swiftly deal with it. Members are advised that abuse will not be tolerated. Complain

Suggestions

We are always looking for ways to improve our service and welcome your suggestions. Please use this link to give us the details. Suggestion

Contacting Us

We are happy to hear from you but hope you will understand that we are unable to answer all contacts due to work loads. In addition, premium members will always be our highest priority. Contact Us

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